This method is used when the Export data for manual upload is not available, which means the app is crashing at the very beginning. In that case you could extract files from your app for a manual upload by going to Settings (QuestionPro Offline App) > Export > Export data for manual upload. This technique is used when the app is running successfully but the process of synchronization is failing. In case of synchronization failure you can follow two simple techniques to retrieve your data without any loss.
